Customer service is effectively transformed by digitalization in the hospitality sector
A small portion of the hospitality industry is hotel management. Food, drink, wine, travel, and tourism are all included. Resort or event management is also included. According to Siddharth Mehta il&FS , the tourism and hospitality sector is one of India's largest service industries. . As a matter of fact, the rapidly growing industry is undergoing a significant digital transformation that is greatly personalizing the customer experience. Face recognition, artificial intelligence, chatbots, and data analytics are contemporary innovations that are reshaping the market. A large number of outside factors will be added to price suggestions using machine learning. AI will be used, for example, to analyze people's social media profiles, which will advance personalization of the booking process. Hoteliers must take the lead and spearhead the industry's digital revolution in order to maintain their value and enhance their operations. Collaboration with tech-savvy b...